Viva Athletic is committed to giving you amazing customer service!
You may cancel your purchase within 1 hour of placing your order; and we will issue a full refund within 24 hours of the cancellation request being made into the account from which you used to make your purchase. We want you to be happy with your purchase. If you for any reason are not fully satisfied with your item, you may return your item to us for a full refund of your purchase price, subject to the following conditions:
RETURNS AND EXCHANGES
*The return shipping cost will be the responsibility of the customer. We do not provide free returns.
For any reason you may return your order within 30 days after receiving delivery of your order. We advise customers to contact us within 14 days of receiving their order to let us know if there is any issues or if we may need reserve any stock should they require an exchange of size.
Exchanges must be returned to us within 30 days after receiving delivery of your order.
Please return the order to the below returns address within 30 days of receiving delivery of your order.
Returns Address:
VIVA ATHLETIC
PO BOX 290, BENTLEIGHT EAST, VICTORIA 3165, AUSTRALIA.
Returns must be made within 30 days from the delivery date
- all merchandise must be unwashed and unworn
- all hangtags must be attached to the garment
- all garments are subject to inspection
- outgoing shipping charges are not refunded
*Note: a refund will be processed and issued to you within 5 working days of us receiving the returned item. The return shipping cost will be the responsibility of the customer. All sale items, water bottles, headwear, and underwear are final sale. After 30 days from the delivery date Returns and Exchanges are not accepted.
Just email us directly at the below email address if you require any help your with your returns or have any further questions.
Direct email: service@vivaathletic.com
